Shipping

1. Free shipping, both ways

Shipping is free on every order to a United States address, in three legs: the impression kit to you, the kit back to our workshop, and your finished orthotics to you. There is no minimum order and no shipping charge at checkout.

2. Where we ship

All fifty states, the District of Columbia, and APO/FPO addresses. Alaska, Hawaii and military addresses may add transit days. We do not ship internationally yet.

3. Impression kit dispatch

Kits ship within 1 business day of your order, with tracking emailed to you. Transit is typically 2–5 days each way.

4. Returning the kit

Return shipping for the kit is included in free shipping both ways. Everything you need to send it back is in the box, and there is nothing to pay at any point. Photograph your impression before sending it if you like — we will ask for a photo only if something arrives damaged.

5. Impression checks and retakes

Every impression is checked before production. If an impression cannot be used, we email you and send a replacement kit at no charge; the delivery promise is measured again from the day the new impression arrives.

6. Delivery of your orthotics — or a full refund

Under 10 business days from the day we receive your impression — or a full refund. If your pair has not arrived within 10 business days of your impression reaching our workshop, cancel for a full refund. Counted in business days from the day your impression arrives at our workshop. Business days exclude weekends and federal holidays; the days a kit waits at your house are not counted. We email tracking at every step: kit shipped, kit delivered, impression received (the day the clock starts, with your date), in production, orthotics shipped. Every pair ships from the workshop that made it (Milled and finished by hand in our New York workshop, from domestic and imported materials).

7. Lost or damaged packages

If tracking shows a kit or a finished pair as lost, or a pair arrives damaged, we replace it at no charge. Write to care@evensteporthotics.com with the order number.

8. Address changes

Email us before dispatch and we update the address. After dispatch, we work with the carrier; a redirect is not always possible, in which case we reship once the package returns.

9. Rush shipping

There is one production queue, in order of impression receipt, and no rush option. Express carrier upgrades are not offered at launch.