The workshop

Made in New York at Spline, our own workshop.

Milled and finished by hand. Your impression goes to one bench, and your pair comes back from the same one.
Milled and finished by hand in our New York workshop, from domestic and imported materials.

First pair
$189
Each additional
$139
Guarantee
180 days · 100% back
Delivery
Under 10 business days from your impression, or a full refund. Counted in business days from the day your impression arrives at our workshop.
Pay
FSA / HSA eligible · free shipping both ways
Gloved hands laminating a top cover onto a milled shell at the Spline lab

Designed for

What happens to your impression

Four steps, in order, at one bench.

  1. 01

    Checked

    Your foam impression is checked the day it arrives. The arch, the heel cup and the width of the forefoot become the shape your pair is built to — not a size chart.

  2. 02

    Contoured

    A technician fits the design you chose, or the quiz matched, to your shape: where the arch peaks, how deep the heel sits, where the forefoot needs room.

  3. 03

    Milled and hand-finished

    The shell is milled to that contour and its firmness follows your weight band; the top cover goes on and the edges are smoothed by hand, so the pair sits flat in your shoe on day one.

  4. 04

    Checked again

    The finished pair is checked against your impression before it is packed. If it does not match, it does not ship.

The designs

Twenty-five designs, one bench

Every design starts from the same impression; the design sets the geometry and the shell. Three of the twenty-five are below — the quiz matches one of them to your answers.

Plantar Fasciitis Custom Orthotics — EvenStep custom orthotic

Condition

Plantar fasciitis

A deep heel cup, a firm arch contour and a soft heel pad — designed to offload the plantar fascia from the first step of the day.

From $189View
Everyday Custom Orthotics — EvenStep custom orthotic

Everyday

Everyday

The balanced design: heel cup, arch contour and forefoot cushion from your impression — for the shoes you wear most.

From $189View
On My Feet All Day Custom Orthotics — EvenStep custom orthotic

Everyday

On my feet all day

Built for 4+ hours standing or walking at work: a deep heel cup, a firm arch and a durable top cover for concrete, tile and twelve-hour shifts.

From $189View

Inside the workshop

The bench, photographed.

Spline is our own workshop: a working orthotics lab in New York. Your impression is checked when it lands, the design is contoured to it, the shell is milled to that contour and finished by hand, and the finished pair is checked against your impression again before it is packed and shipped.

  • Shells in progress on wire racks at the Spline lab
    Shells in progress on the racks.
  • The finishing bench at the Spline lab, two shells on the machine
    The finishing bench — the edges are smoothed by hand.
  • Sheet stock on the shelves, labelled by thickness and colour
    Sheet stock on the shelves, sorted by thickness and colour.

Photographs: the Spline lab, from Spline's own facility film.

What we publish about the workshop

Numbers over adjectives. Every number below is the same number on the product pages, in the policies and on your receipt — they cannot disagree.

Where
Milled and finished by hand in our New York workshop, from domestic and imported materials
Capture
at-home foam impression kit
Delivery
Under 10 business days from the day we receive your impression — or a full refund. Counted in business days from the day your impression arrives at our workshop.
Partner
Spline (Alex Perelman)

"Our workshop" on this site means the one queue we run at Spline, in the order impressions arrive.

How this compares with named brands is on our compare pages, where every competitor fact carries its source URL and the date we read it.

From your kitchen table to this bench

Four steps. One trip to the mailbox.

Everything happens at home except the making. Milled and finished by hand in our New York workshop, from domestic and imported materials.

  1. 01

    Take the 50-second quiz

    Where it hurts, what you do all day, which shoes. We match one of 25 designs to you — no diagnosis, just a fit plan.

  2. 02

    Press into the kit at home

    A foam impression kit ships within 1 business day of your order. Press each foot into the foam, close the box and send it back. Five minutes, no appointment; shipping is free both ways.

  3. 03

    We make your pair in our own workshop

    Your impression is checked the day it lands — that is the day your delivery clock starts. A technician contours arch, heel and forefoot to your foot; the shell is milled to that contour, finished and checked against your impression.

  4. 04

    At your door — or a full refund

    Under 10 business days from the day we receive your impression, tracked the whole way. Counted in business days from the day your impression arrives at our workshop. Slide them in, lace up, walk. 180 days to decide.

The honest guarantee

180 days. 100% back. Nothing deducted.

Wear your pair for six months. If they are not right, we remake them. If they are still not right, we refund every dollar — the full price, not the price minus a restocking fee, a shipping fee, or a "deduction" buried in the terms.

Read the guarantee in full
  • 180 daysfrom the day your orthotics arrive
  • 100% refundno deductions of any kind
  • Free return shippingwe send the label
  • Remakes includedfit adjustments cost nothing

FAQ

Questions about the workshop

Still unsure? Write to care@evensteporthotics.com — a person answers.

Who makes my pair?

Spline, our own workshop in New York. EvenStep was founded by Dr. George Bolotin, MD, physician-founder; the technicians who shape your pair are the ones who check it and pack it.

Is each pair really made to my impression?

Yes. Your impression is checked, the design is contoured to it, the shell is milled to that contour, and the finished pair is checked against the impression again before it ships. Two feet of different sizes get two different orthotics.

Can I see the workshop?

The photographs on this page are of the Spline lab where every pair is made — the racks, the finishing bench and the sheet stock. The how it works page shows every step in order.

What if my impression cannot be used?

Every impression is checked before production. If yours cannot be used we email you and send a replacement kit at no charge; the clock starts again the day the new impression arrives.

How long until my pair arrives?

Under 10 business days from the day we receive your impression — or a full refund. The clock starts the day we receive your impression, not the day you order, so a kit waiting at your house never eats into it. Every leg of the timeline is on the delivery page.